Privacy Policy

This Privacy Policy explains how CleverExams ("we," "us," or "our") collects, uses, discloses, and protects personal information obtained through our platform at cleverexams.com ("Platform"). By accessing or using the Platform, you ("user," "you," or "your") agree to the practices described in this Privacy Policy. Please read this document carefully to understand our practices regarding your personal data.

1. Collection of Personal Information

We collect personal information that you voluntarily provide when you use our Platform, register for an account, or interact with our services. This information may include:

• Contact Information: Name, email address, phone number, and other contact details.
• Account Information: Username, password, profile details, and preferences.
• Payment Information: Credit card details, billing address, and transaction history (handled by Stripe).
• Authentication Information: Login credentials, authentication tokens (handled by Clerk).
• Technical Data: IP addresses, browser type, device information, and usage data gathered through cookies and similar technologies.
• Communication Data: Messages, customer service interactions, or feedback provided to us.
• Tracking Data: Information collected from third-party analytics tools (Umami, Google Analytics).

2. Use of Personal Information

We use the collected personal information for the following purposes:

• Account Management: To create and maintain your user account and provide access to the Platform.
• Service Delivery: To enable you to take mock exams, receive AI-based feedback, and access other services offered on the Platform.
• Transaction Processing: To process payments securely through Stripe.
• Authentication: To manage user registration and login processes through Clerk.
• Analytics: To analyze Platform usage and performance through Umami.
• Marketing: To serve relevant ads and promotions through Google Ads.
• Customer Support: To provide assistance with any inquiries or issues you may have.
• Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Sharing of Personal Information

We may share your personal information with third parties under the following circumstances:

• Service Providers: With third-party vendors such as Stripe (for payment processing), Clerk (for authentication), and Umami (for analytics) who assist us in providing and supporting our services.
• Advertising Partners: With Google Ads for the purpose of serving targeted advertisements.
• Legal Compliance: When required by law or in response to valid legal requests (e.g., subpoenas, court orders, regulatory inquiries).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, we may transfer personal information as part of the business transaction.
• Protection of Rights: To enforce our legal rights or defend against legal claims, prevent fraud, and protect the security and integrity of the Platform.

4. Payment Processing with Stripe

We use Stripe for payment processing. Stripe collects and processes personal information as needed to complete transactions and prevent fraud. Stripe’s use of your personal data is governed by its own privacy policy, which can be found at https://stripe.com/privacy.

5. Authentication with Clerk

We use Clerk for user authentication and management of account security. Clerk collects and processes login credentials and other authentication data. For more information, please review Clerk’s privacy policy at https://clerk.com/legal/privacy

6. Analytics with Google Analytics

We use Google Analytics to understand how users interact with our Platform. Google Analytics collects cookies, device identifiers, and browsing information to help us analyze traffic and usage patterns. For more details on how Google collects and uses data, please refer to Google’s privacy policy at https://policies.google.com/privacy.

7. Analytics with Umami

We use Umami to collect anonymous analytics data to help us understand how users interact with our Platform. Umami does not use cookies and does not collect personally identifiable information. For more information, visit Umami’s privacy policy at https://umami.is/privacy.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, personal data will be securely deleted or anonymized.

9. Data Security

We implement industry-standard security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of personal information, subject to certain legal obligations.
• Restriction: Request limitation on the processing of your personal information.
• Data Portability: Request a copy of your personal information in a structured, machine-readable format.
• Objection: Object to the processing of your personal information for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us at support@cleverexams.com.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your interactions with the Platform. This information helps us improve the Platform, analyze user trends, and deliver personalized content. You may adjust your browser settings to refuse cookies, but doing so may affect your ability to use certain features of the Platform.

12. Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected personal data from a minor, we will take steps to delete it promptly.

13. International Data Transfers

Personal information collected from users may be transferred to, stored in, or processed in a country different from your country of residence, including countries that may have less stringent data protection laws. By using the Platform, you consent to such international transfers.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when posted on the Platform, and we encourage you to review this policy regularly. Your continued use of the Platform following any changes indicates your acceptance of the updated policy.

15. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email (General Inquiries): hello@cleverexams.com

Email (Support): support@cleverexams.com

This Privacy Policy is provided to comply with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using CleverExams, you agree to this Privacy Policy.